Is your dental practice spending hours each day on the phone with insurance?
Mainline calls insurance carriers, finds out what's delaying payment, and gives your team a clear next step for every claim.
Unpaid claims follow-up
Mainline is checking 6 claims now
Jessica Wilson
MetLife - 42 days
Javier Lopez
Aetna - 36 days
Sarah Davis
Delta Dental - 55 days
Megan White
Cigna - 31 days
Brett Hilton
UnitedHealthcare - 68 days
Omar Khan
Guardian - 29 days
We built systems that move billions of dollars each month.
Our team built banking and fintech systems at Cash App, Square Capital, and Brigit, moving billions of dollars in transactions for millions of Americans every month. We're bringing that same expertise to dentistry.
Cash App
BrigitClaims follow-up
UpdatedProcessing
In review
No action needed
Documentation
Missing
Action required
Payment
Issued
Ready to post
Denial
Received
Route to biller
Turn unpaid claims into a clear work queue.
Claims follow-up is repetitive, slow, and easy to defer. Mainline handles the payer calls so your billing team can focus on the claims that need judgment.
- Work every unpaid claim consistently, not only the ones your team has time to chase
- Know whether a claim is processing, paid, denied, or waiting on information
- Give billers a prioritized queue with the payer's answer and the next action
Every unpaid claim gets a next step.
We identify unpaid claims
Mainline starts with the claims that have aged without payment, so follow-up stays consistent across locations and payers.
We call the payer
Our voice AI navigates the phone tree, waits on hold, and asks for the claim's current status and any reason payment is delayed.
We organize the next step
Your team sees the payer's answer and whether the claim is processing, paid, denied, or needs documentation - without replaying the call.
One workflow across your insurance mix.
Mainline calls the carriers behind your unpaid claims, including major national payers and the long tail of regional plans.
More capacity. Lower costs. Faster payment.
40+ hrs
returned to your billing team each month
Take payer calls, hold time, and claim-status documentation off your team’s plate.
67%
lower cost per claim
Expand claims-follow-up capacity without adding equivalent billing headcount.
15
fewer days in accounts receivable
Surface blockers sooner and keep unresolved claims moving toward payment.
Questions dental groups ask us.
What does Mainline ask the insurance carrier?
Mainline asks for the claim's current status, whether payment has been issued, and what is preventing the claim from moving forward. The payer's response is organized into a clear status and next action for your team.
How is patient data handled?
Mainline signs a BAA before live claims follow-up and handles patient and insurance information using HIPAA-aligned safeguards.
What happens if the payer's answer is unclear?
Mainline does not invent a status. If the payer response is incomplete or ambiguous, the claim is flagged for human review with the available call context.
Which practice management systems do you support?
We're prioritizing the systems our early dental-group partners already use. Tell us about your PMS and claims workflow on a discovery call and we'll confirm fit.
Which insurance carriers can you call?
Mainline is designed to follow up with major national carriers as well as regional and employer plans. Bring us your payer mix on a discovery call and we'll walk through coverage.
Let's talk about your unpaid claims workflow.
Grab a 30-minute discovery call - pick a time that works for you below.